Shipping policy

Shipping Policy

Thank you for shopping with Solily! We work to provide reliable and affordable shipping while keeping our customers informed throughout the delivery process.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Processing times are separate from estimated shipping and delivery times. During holidays, promotions, or periods of unusually high order volume, processing or delivery may take longer.

United States Shipping

We currently offer the following shipping rates for customers in the United States:

Orders under $50: $5.99 shipping
Orders of $50 or more: FREE shipping

Most U.S. orders are expected to arrive within approximately 7–20 business days after processing.

Delivery times are estimates and may vary depending on the product, carrier, destination, weather, holidays, and other circumstances outside our control.

International Shipping

We currently offer shipping to select international destinations.

Canada

Orders under $75: $9.99 shipping
Orders of $75 or more: FREE shipping

United Kingdom

Orders under $100: $12.99 shipping
Orders of $100 or more: FREE shipping

Australia

Orders under $100: $12.99 shipping
Orders of $100 or more: FREE shipping

International orders may take approximately 10–30 business days after processing, depending on the destination and available shipping service.

Available shipping options will be displayed during checkout.

Tracking

When tracking information is available, customers will receive tracking details after their order has shipped.

Please allow time for the carrier's tracking system to update after you receive your tracking number.

Multiple Packages

Some products may be shipped separately or from different fulfillment locations. Because of this, an order containing multiple items may arrive in more than one package or on different days.

There is no additional shipping charge to the customer solely because an order is shipped in multiple packages.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees required by the destination country.

Any duties, taxes, or import fees that are not collected during checkout are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before completing checkout. If you notice an error after placing your order, contact us as soon as possible through our website.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Delayed, Lost, or Missing Orders

Carrier delays can occasionally occur.

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, household members, neighbors, and the shipping carrier first.

If you are still unable to locate your package or believe an order has been lost in transit, please contact us through our website so we can review the order with you.

Shipping Restrictions

Shipping availability varies by destination and product. If we are unable to ship an item to your address, the applicable shipping option will not be available during checkout.

We reserve the right to update shipping destinations, rates, and delivery estimates as our shipping network changes.